Allways Moving and Storage

They would tell me a rough date when they were arriving. A few days before the earliest date I called to get a more precise date instead of the 4-5 day window. They had no idea. I called the day before the earliest date, they said the day after they would be there. I called that same day and they avoided my call. I called the next day, avoided. I called a couple times every day for 5 days until they finally got back to me.
Then they were 7 days later than the latest date they gave to deliver my things. Avoiding my phone calls again.
And of course they manage to damage a handful of things, some irreplaceable or unfixable and costing a couple thousand in damages altogether. Got reimbursed less than a quarter of what it will cost to replace or repair what was damaged.

Their business cares nothing about you, your time or your belongings. Repeat customers is not a clientèle that they make their money from, so it doesn't matter what you think, its likely you won't need a service like that again. So who cares how they treat you, right?

Move size: 2 Bedroom Home Service cost: $2000

The sales person (Carine) on the line quoted me pick up and delivery dates and a total amount.  We set up the dates 10 days out so she assured me there would be no problem with either date.  Based on her assurances we got rid of some furniture and applicances with the expectation we would have the replacements on the delivery dates communicated.  Unfortunately they called to reschedule pick up 3 different times and finally arrived to pick up at 8 pm on a Friday night vs. the origianl committed time of Thursday during the day.  Their pick up took 3 hours, so they did not leave the house until Friday at 11 pm.  At that time they demanded a tip and also said that the final payout on delivery was now $290 more than the original price b/c of all the packing materials they had to use.  At no time during any of my conversations with Carine did she say they might decide to use packing materials that would increase the price.  In fact in all of our discussions she said packing materials were included.  The items being moved were big soft pieces of furniture (i.e. couches, chairs, etc.), not dishes or anything that would particularly warrant alot of taping and packing paper.  When I went through the 4 page contract it did state that they had up to 7 days to deliver once they picked up your shipment and any delivery schedule was not a guarantee.  In addition the contract contained a clause that the use of packing materials was at the discretion of the drivers.  My biggest complaint is that the sales person could have been upfront in communicating that the schedule could slip and that also there might be incremental packaging material charges based on the drivers discretion.  At no time were either of those things communicated verbally in my 6 calls with the sales person.  Net, my bad, I need to read the fine print much closer before committing to anything but buyer beware, the sales people are not honest.   .

Service cost: $1160

Allways Moving & Storage in Houston, TX was amazing. Before I called them, I had a moving broker triple my move estimate on moving day for an out-of-state move. I called Allways and they were able to schedule my move for the very next day. The salesperson, Mike, gave a firm bid and the company stuck with it. My furniture and household goods were delivered safe and sound to Illinois before the end of the week. I highly recommend Allways Moving if you need a reliable and honest moving company for your relocation.

Service cost: $2100

 
Allways Movers do not tell the truth, do not return phone calls, don’t communicate, make promises they don’t intend to keep,  break/destroy many if your items, lose your boxes and possession, raise their price when they get there, then tell you, you can pay or get someone else….just want you want to her when you have made arrangements and did all your planning depending on their service. !! I would never recommend this company. I rate them an “F”. You can call all you want but they do not care, nor does their 3rd Party Claim Service “MovingClaims.net” The cost of my move was over $3K and the estimated damage was over $3k. However, on my first attempt to file the claim, they offered me $71.00. That’s an insult. I am now filing an appeal.
 
The problems started with the packing of my items with Allways Moving and Storage on 1/2014. First complaint was the cost increasing from the original estimated, due to the salesman not telling me that you needed to provide a lot of extra tape and packing materials, that the movers may require (I had 2 rolls but they required over 12 rolls, telling me they had to wrap everything in tape), then charging me over $100 more. It took them more than 8 hours to load a 2 bedroom/2 bathroom (1000sq ft) trailer and the only things they need to help pack was bed, couch, and some large furniture items. Everything else was packed in boxes ready to go. They were moving everything to their storage facility in Dallas and then moving my stuff to Arizona when I was able to secure a storage facility as I had not purchased a new home at that time.
 
I rented a U-Haul Trailer to move my clothes and things I would need plus all my glass mirrors & glass table tops and some electronics. Boy I am grateful I did.
 
February 16, 2014, the nightmare began…. when they started to unload my possessions. I was devastated by the damage. Even the people hired to unload (by truck driver), were shocked at the condition of my possessions. I have antiques with solid oak legs (most everything I’ve had for 20-30 years and are not replaceable), they were broken completely off. I had plastic storage containers that were crushed, I got one back all taped together to keep if from falling apart. I had chunks missing out of furniture, they lost my antique dresser, gorilla ladder, antique bookcase and several boxes. When you had that many boxes you don’t have a clue what was in them until you start looking for something and you can’t find it. Then they never communicated to me that not all my things were on the delivery truck. Per the driver they tried to fit everything on the truck (‘m pretty sure that was why there was so much damage) but it wouldn’t fit. I had to call them & call them to get the balance of my things which the delivery came about 3 weeks later. Not only that you have to have cash to pay the driver. I had to take off work to get repair estimates, they required you have weighs on everything (how do you weigh something they lost), however, they don’t weigh things before loading.  Their claims company will only accept things by mail, but, they only communicate with you via email.  I got an email with this note:  We will not process and/or accept any supporting docs sent to us via email, fax or on a cd. This is the most absurd thing I have ever heard. I was the customer but they treated me like I was the enemy and all I was doing was trying to get my possessions back in the shape they were when I entrusted Allways Moving & Storage with my things. I trusted this company………..
 
They lack basic customer service. They just don’t care once they have your money, because you can’t get your things until you pay them in full.  I don’t know how they stay in business. I couldn’t work for a company that has such morals. This is not just damaging and losing possessions, it damages lives, most people don’t have the money to just go out and replace it, that’s why they move it…..disrespect!!
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Service cost: $3355

Truck came late Took 5 hrs longer that origianlly told us. Didn't receive any paperwork when driver's left our house. Had to call multiple times to finally get copy of our bill emailed. Never recieved a bill of lading. When droping off our belongings, the truck was  5 days late. Boxes labled "Fragile" were smashed and wet. Some items were broken or damaged. Left our bed frame and large mirror on the truck. Called repeadatly and was told every time that we would get the items baqck hoever we never did. Office peole were very rude.  .

Service cost: $29

One word - AMAZING!! I typically wrangle my dad and/or my brother to help me move (and I move quite a bit), but let me tell you it is totally worth the money to hire Allways Moving & Storage. Communication was excellent during my entire experience, and my move from Pasadena, TX to Indiana took under a week. They were super fast, but also quite careful with my belongings. The movers and everyone else I spoke to at Allways were very nice and helpful. I would absolutely, 100% recommend Allways Moving & Storage. Thanks for making this my best move ever!

Service cost: $1086

Do yourself a favor and stay away from this company as they promise you the world.  I was working with the relocation specialist Mike back in May about a move from Missouri to New York for July 19th.  I read the reviews about moving companies and the horror stories people went through.  When I spoke to Mike he was very nice and advised me what the company would do to make the move go smoothly.  I felt confident after the calls that took place and sent in the 10% retainer.  I contacted Allways moving and storage about 4 days before the move since the website was under maintenance since the end of May.  That should have been the first sign to go with a different company.  I called Mike to update my inventory list and found out he left the company.  I spoke to David about my move and he was more then welcome to help me out.  He was great and updated my list with the breakdown of the payments.  David also advised me that we were going to have Allways Moving and Storage trucks pick our stuff up in Missouri and not to worry about anything.  I didn't want my stuff being moved by a company that was contracted out.  He also wanted an alternate move date just in case the trucks couldn't pick up the stuff on the 19th.  I had no problem with that as my Fiancé wanted to pack everything up herself even though that was included in the price so I told him July 20th.  I overnighted a check to my Fiancé to give to the movers for the pick up date that was booked as requested by David.  On July 19th, I called Allways Moving and Storage to find a time frame the movers will be calling to pick up our stuff since we were advised that a 24 hour notice would be given.  Of course David wasn't available and off that day.  I sent him an e-mail to contact me.  Later that night my Fiancé gets a call at about 10pm and it's the truck driver saying they left Texas a little late but will be in Missouri at about 11am to put her stuff on the truck.  Low and behold, she gets a call saying the truck was diverted to Minnesota for a pick up and they didn't know when they would get to her.  I called up Allways Moving and Storage on that Saturday and left a message on the machine for someone to contact me.  I sent David an e-mail about what had happened but he never got back to me either.  I contacted the company on Monday afternoon and spoke to Martin in customer service since David was not around.  Martin told me they might have a truck free on Tuesday July 23rd.  I advised them she was flying out Wednesday morning to come to NY and a truck had to be at the house.  My Fiancé got a call from another truck driver and advised her he will be at the house Tuesday afternoon for the pick up.  When they pulled up it was another moving company called M&M Moving from Hillburn NY.  There were two guys in the truck and starting going to work.  Then another car pulls up with Missouri license plates and starts helping out.  The truck driver asked this person what are they doing as my Fiancé didn't know the guy.  He said he was hired by the trucking company as something was posted on Craigslist.  Thank god the two guys that came didn't let this guy go into the house but he did help by putting things on the truck as my Fiancé watched him like a hawk.  The kids watched the two guys that originally came in the house.  They finally got everything into the truck and the dispatcher (Gail) calls me to say they can't accept the check because they are going straight to NY and it won't be enough time to clear (4 days).  Gail from M&M Moving said they are going to hold my check until they get to NY and if we can pay cash.  I said no problem as they were going to give me my check back.  We had to constantly be in touch with the dispatcher or truck driver as nobody was contacting us regarding our stuff.  We kept getting the run around about the drop off date.  Finally, they told us when and actually showed up on time.  They unloaded everything and was suppose to put things back together since they were professionals.  We come to find out it was 2 other guys and not the original guys who picked up the stuff.  These two guys had no idea of how to put together the beds that were taken apart and put one bed upside down.  The ONLY thing that was a positive in this move is that no furniture was broken.  The cardboard boxes were in decent shape and some plastic bins were broke but no big deal.  Also, when delivered they just threw the boxes and bins all over the place.  I still have not heard from anyone in the company of Allways Moving and Storage to see how the move went since they sub contracted it out to another company.  That is my experience with them so I hope you don't make the same mistake I did. .

Service cost: $3500

The moving experience would of been okay if I had received all my boxes. They lost a wardrobe box with all winter coats , fur vests, etc in it.  This had everything I need for winter and they cannot seem to locate the box. I had written our name on it. The guys that moved us were great at both locations. The girl who did the estimate was friendly too. But I cannot seem to find any help with my lost possessions. I am hoping someone will see this and know where I can find my wardrobe box. I did have to pay extra to have my items delivered on a specific date but we only had certain days that worked with our schedule So that was okay.  .

Service cost: $14000

Im so dissapointed that we chose to use this company, and that we still have to deal with them for delivery. To be begin with they called many times to say they were on the way and finally showed up a day later at 7 pm. When they arrived they immediately got to work, and when I informed them we had bought tape for them, the man said his tape was better and that it would not be that much extra. (We had packed all the boxes outselves, they only needed tape to secure our glass tables, and furniture.) So he continued working away, in the end he charged us $250 extra dollars for the tape. Also when I did a walk thru of our house, not everything was put on the truck, and when I told him there was a bookcase left he ignored me, and its still sitting here. Futhermore they left their tape rolls, moving ties, and trash scattered throughout my home. So now I have to clean up after them. Lastly the estimited price was $1000 under the price the mover requested and when I asked him why such a large differece, he told me if I don't like the price, he "could take all of my [EDIT] out of his truck, and put it on the curb for me to deal with" needless to say we wont ever use this company again, and I hope for the future they hire more professional, respecful workers.

Service cost: $3500

I will be pressing charges on this company. I have been waiting a month now for my stuff. I moved from IL to TX and I'm only 23 years old in the military unable to report for duty because they have all my gear and I cannot report for work either because I have nothing but shorts and tshirts. I am suing the [EDIT] out of this company. They will go down for what they have done. They don't even have a real address! Will not give me any contact or phone calls back with information about my things. I believe my stuff is stolen.

Service cost: $2000