Allways Moving and Storage

They would tell me a rough date when they were arriving. A few days before the earliest date I called to get a more precise date instead of the 4-5 day window. They had no idea. I called the day before the earliest date, they said the day after they would be there. I called that same day and they avoided my call. I called the next day, avoided. I called a couple times every day for 5 days until they finally got back to me.
Then they were 7 days later than the latest date they gave to deliver my things. Avoiding my phone calls again.
And of course they manage to damage a handful of things, some irreplaceable or unfixable and costing a couple thousand in damages altogether. Got reimbursed less than a quarter of what it will cost to replace or repair what was damaged.

Their business cares nothing about you, your time or your belongings. Repeat customers is not a clientèle that they make their money from, so it doesn't matter what you think, its likely you won't need a service like that again. So who cares how they treat you, right?

Move size: 2 Bedroom Home Service cost: $2000

The sales person (Carine) on the line quoted me pick up and delivery dates and a total amount.  We set up the dates 10 days out so she assured me there would be no problem with either date.  Based on her assurances we got rid of some furniture and applicances with the expectation we would have the replacements on the delivery dates communicated.  Unfortunately they called to reschedule pick up 3 different times and finally arrived to pick up at 8 pm on a Friday night vs. the origianl committed time of Thursday during the day.  Their pick up took 3 hours, so they did not leave the house until Friday at 11 pm.  At that time they demanded a tip and also said that the final payout on delivery was now $290 more than the original price b/c of all the packing materials they had to use.  At no time during any of my conversations with Carine did she say they might decide to use packing materials that would increase the price.  In fact in all of our discussions she said packing materials were included.  The items being moved were big soft pieces of furniture (i.e. couches, chairs, etc.), not dishes or anything that would particularly warrant alot of taping and packing paper.  When I went through the 4 page contract it did state that they had up to 7 days to deliver once they picked up your shipment and any delivery schedule was not a guarantee.  In addition the contract contained a clause that the use of packing materials was at the discretion of the drivers.  My biggest complaint is that the sales person could have been upfront in communicating that the schedule could slip and that also there might be incremental packaging material charges based on the drivers discretion.  At no time were either of those things communicated verbally in my 6 calls with the sales person.  Net, my bad, I need to read the fine print much closer before committing to anything but buyer beware, the sales people are not honest.   .

Service cost: $1160

Allways Moving & Storage in Houston, TX was amazing. Before I called them, I had a moving broker triple my move estimate on moving day for an out-of-state move. I called Allways and they were able to schedule my move for the very next day. The salesperson, Mike, gave a firm bid and the company stuck with it. My furniture and household goods were delivered safe and sound to Illinois before the end of the week. I highly recommend Allways Moving if you need a reliable and honest moving company for your relocation.

Service cost: $2100

 
Allways Movers do not tell the truth, do not return phone calls, don’t communicate, make promises they don’t intend to keep,  break/destroy many if your items, lose your boxes and possession, raise their price when they get there, then tell you, you can pay or get someone else….just want you want to her when you have made arrangements and did all your planning depending on their service. !! I would never recommend this company. I rate them an “F”. You can call all you want but they do not care, nor does their 3rd Party Claim Service “MovingClaims.net” The cost of my move was over $3K and the estimated damage was over $3k. However, on my first attempt to file the claim, they offered me $71.00. That’s an insult. I am now filing an appeal.
 
The problems started with the packing of my items with Allways Moving and Storage on 1/2014. First complaint was the cost increasing from the original estimated, due to the salesman not telling me that you needed to provide a lot of extra tape and packing materials, that the movers may require (I had 2 rolls but they required over 12 rolls, telling me they had to wrap everything in tape), then charging me over $100 more. It took them more than 8 hours to load a 2 bedroom/2 bathroom (1000sq ft) trailer and the only things they need to help pack was bed, couch, and some large furniture items. Everything else was packed in boxes ready to go. They were moving everything to their storage facility in Dallas and then moving my stuff to Arizona when I was able to secure a storage facility as I had not purchased a new home at that time.
 
I rented a U-Haul Trailer to move my clothes and things I would need plus all my glass mirrors & glass table tops and some electronics. Boy I am grateful I did.
 
February 16, 2014, the nightmare began…. when they started to unload my possessions. I was devastated by the damage. Even the people hired to unload (by truck driver), were shocked at the condition of my possessions. I have antiques with solid oak legs (most everything I’ve had for 20-30 years and are not replaceable), they were broken completely off. I had plastic storage containers that were crushed, I got one back all taped together to keep if from falling apart. I had chunks missing out of furniture, they lost my antique dresser, gorilla ladder, antique bookcase and several boxes. When you had that many boxes you don’t have a clue what was in them until you start looking for something and you can’t find it. Then they never communicated to me that not all my things were on the delivery truck. Per the driver they tried to fit everything on the truck (‘m pretty sure that was why there was so much damage) but it wouldn’t fit. I had to call them & call them to get the balance of my things which the delivery came about 3 weeks later. Not only that you have to have cash to pay the driver. I had to take off work to get repair estimates, they required you have weighs on everything (how do you weigh something they lost), however, they don’t weigh things before loading.  Their claims company will only accept things by mail, but, they only communicate with you via email.  I got an email with this note:  We will not process and/or accept any supporting docs sent to us via email, fax or on a cd. This is the most absurd thing I have ever heard. I was the customer but they treated me like I was the enemy and all I was doing was trying to get my possessions back in the shape they were when I entrusted Allways Moving & Storage with my things. I trusted this company………..
 
They lack basic customer service. They just don’t care once they have your money, because you can’t get your things until you pay them in full.  I don’t know how they stay in business. I couldn’t work for a company that has such morals. This is not just damaging and losing possessions, it damages lives, most people don’t have the money to just go out and replace it, that’s why they move it…..disrespect!!
 .

Service cost: $3355

Truck came late Took 5 hrs longer that origianlly told us. Didn't receive any paperwork when driver's left our house. Had to call multiple times to finally get copy of our bill emailed. Never recieved a bill of lading. When droping off our belongings, the truck was  5 days late. Boxes labled "Fragile" were smashed and wet. Some items were broken or damaged. Left our bed frame and large mirror on the truck. Called repeadatly and was told every time that we would get the items baqck hoever we never did. Office peole were very rude.  .

Service cost: $29

One word - AMAZING!! I typically wrangle my dad and/or my brother to help me move (and I move quite a bit), but let me tell you it is totally worth the money to hire Allways Moving & Storage. Communication was excellent during my entire experience, and my move from Pasadena, TX to Indiana took under a week. They were super fast, but also quite careful with my belongings. The movers and everyone else I spoke to at Allways were very nice and helpful. I would absolutely, 100% recommend Allways Moving & Storage. Thanks for making this my best move ever!

Service cost: $1086

Do yourself a favor and stay away from this company as they promise you the world.  I was working with the relocation specialist Mike back in May about a move from Missouri to New York for July 19th.  I read the reviews about moving companies and the horror stories people went through.  When I spoke to Mike he was very nice and advised me what the company would do to make the move go smoothly.  I felt confident after the calls that took place and sent in the 10% retainer.  I contacted Allways moving and storage about 4 days before the move since the website was under maintenance since the end of May.  That should have been the first sign to go with a different company.  I called Mike to update my inventory list and found out he left the company.  I spoke to David about my move and he was more then welcome to help me out.  He was great and updated my list with the breakdown of the payments.  David also advised me that we were going to have Allways Moving and Storage trucks pick our stuff up in Missouri and not to worry about anything.  I didn't want my stuff being moved by a company that was contracted out.  He also wanted an alternate move date just in case the trucks couldn't pick up the stuff on the 19th.  I had no problem with that as my Fiancé wanted to pack everything up herself even though that was included in the price so I told him July 20th.  I overnighted a check to my Fiancé to give to the movers for the pick up date that was booked as requested by David.  On July 19th, I called Allways Moving and Storage to find a time frame the movers will be calling to pick up our stuff since we were advised that a 24 hour notice would be given.  Of course David wasn't available and off that day.  I sent him an e-mail to contact me.  Later that night my Fiancé gets a call at about 10pm and it's the truck driver saying they left Texas a little late but will be in Missouri at about 11am to put her stuff on the truck.  Low and behold, she gets a call saying the truck was diverted to Minnesota for a pick up and they didn't know when they would get to her.  I called up Allways Moving and Storage on that Saturday and left a message on the machine for someone to contact me.  I sent David an e-mail about what had happened but he never got back to me either.  I contacted the company on Monday afternoon and spoke to Martin in customer service since David was not around.  Martin told me they might have a truck free on Tuesday July 23rd.  I advised them she was flying out Wednesday morning to come to NY and a truck had to be at the house.  My Fiancé got a call from another truck driver and advised her he will be at the house Tuesday afternoon for the pick up.  When they pulled up it was another moving company called M&M Moving from Hillburn NY.  There were two guys in the truck and starting going to work.  Then another car pulls up with Missouri license plates and starts helping out.  The truck driver asked this person what are they doing as my Fiancé didn't know the guy.  He said he was hired by the trucking company as something was posted on Craigslist.  Thank god the two guys that came didn't let this guy go into the house but he did help by putting things on the truck as my Fiancé watched him like a hawk.  The kids watched the two guys that originally came in the house.  They finally got everything into the truck and the dispatcher (Gail) calls me to say they can't accept the check because they are going straight to NY and it won't be enough time to clear (4 days).  Gail from M&M Moving said they are going to hold my check until they get to NY and if we can pay cash.  I said no problem as they were going to give me my check back.  We had to constantly be in touch with the dispatcher or truck driver as nobody was contacting us regarding our stuff.  We kept getting the run around about the drop off date.  Finally, they told us when and actually showed up on time.  They unloaded everything and was suppose to put things back together since they were professionals.  We come to find out it was 2 other guys and not the original guys who picked up the stuff.  These two guys had no idea of how to put together the beds that were taken apart and put one bed upside down.  The ONLY thing that was a positive in this move is that no furniture was broken.  The cardboard boxes were in decent shape and some plastic bins were broke but no big deal.  Also, when delivered they just threw the boxes and bins all over the place.  I still have not heard from anyone in the company of Allways Moving and Storage to see how the move went since they sub contracted it out to another company.  That is my experience with them so I hope you don't make the same mistake I did. .

Service cost: $3500

The moving experience would of been okay if I had received all my boxes. They lost a wardrobe box with all winter coats , fur vests, etc in it.  This had everything I need for winter and they cannot seem to locate the box. I had written our name on it. The guys that moved us were great at both locations. The girl who did the estimate was friendly too. But I cannot seem to find any help with my lost possessions. I am hoping someone will see this and know where I can find my wardrobe box. I did have to pay extra to have my items delivered on a specific date but we only had certain days that worked with our schedule So that was okay.  .

Service cost: $14000

Im so dissapointed that we chose to use this company, and that we still have to deal with them for delivery. To be begin with they called many times to say they were on the way and finally showed up a day later at 7 pm. When they arrived they immediately got to work, and when I informed them we had bought tape for them, the man said his tape was better and that it would not be that much extra. (We had packed all the boxes outselves, they only needed tape to secure our glass tables, and furniture.) So he continued working away, in the end he charged us $250 extra dollars for the tape. Also when I did a walk thru of our house, not everything was put on the truck, and when I told him there was a bookcase left he ignored me, and its still sitting here. Futhermore they left their tape rolls, moving ties, and trash scattered throughout my home. So now I have to clean up after them. Lastly the estimited price was $1000 under the price the mover requested and when I asked him why such a large differece, he told me if I don't like the price, he "could take all of my [EDIT] out of his truck, and put it on the curb for me to deal with" needless to say we wont ever use this company again, and I hope for the future they hire more professional, respecful workers.

Service cost: $3500

I will be pressing charges on this company. I have been waiting a month now for my stuff. I moved from IL to TX and I'm only 23 years old in the military unable to report for duty because they have all my gear and I cannot report for work either because I have nothing but shorts and tshirts. I am suing the [EDIT] out of this company. They will go down for what they have done. They don't even have a real address! Will not give me any contact or phone calls back with information about my things. I believe my stuff is stolen.

Service cost: $2000

Jake, the person who picked  up our stuff in Wilmington, NC was late..but we wern't too upset, because we were not quite ready.  But, of course, after they loaded things up, it was another $600.00.  After arriving in Texas and telling them we were ready for delivery, we were unable to get any firm answer from anyone.  I believe the main issue with this company is communication.  The customer care people in Miami don't know what the company people are doing in TX.  We got the run around from everyone, including the dispatchers.  Very, very frustrating.  They also charged more than they said, were late showing up and unless we had hunted down the company in Dallas, I am positive our furnitures would not have been delivered for another several weeks.  In case anyone in the Dallas area wants to know, their new address is 5151 Norwood Rd., Suite 200, Dallas, TX 75247.  They are still advertising the Regal Row address.  Once we found the warehouse on Norwood Rd., Nick, the man in charge there was very friendly and delivered our things as he said which was the next day.  We happened to see our boxes right as we walked ito the warehouse. He had no clue what customer care in Miami was telling us or what we were promised.   The guys who delivered were very polite and helped wherever we asked..but I am sure this would not have happened if we had not visited them personally.  Good luck to those that are having trouble!  This has the potential of being a nightmare..we just happened to be lucky to have found the warehouse.

Service cost: $2400

Stay Awaaayyy from this company. They were delayed to pick up our stuff for two days. The distpacher -Mike- called the day before to the move to give us the new date with out considering we had taken days off from work and booked the building's elevator a month a head to have everything ready the day of the moving. On the day of the moving we went with the driver to the weight scale station and he gave us a bill for $2031.96. They promised to bring our stuff in Alberta by December 27, 2013. We finally received our stuff by January 6, 2014 and they said they had to re-scaled the truck because the scale was not working that day and they increased the bill to $3, 161.14. On top of it we ended up paying a shuttle of $409.00. Not to mention the sales representative Steve Pothier was full of excuses and after he had offered us a refund of his comission which was $300 (we paid it as a deposit to hire the company) then he changed his mind and said that we shouldn't be asking for a re-fund (He has memory problems. He forgot he was the one who texted us and offered a refund of $200 because they had let us down). We were told that our stuff had been transfer from the original truck to a storage and then it was loaded to another truck because the first driver was planning to be home by Christmas. Then the second driver had to wait to load other movings to make the trip worthy. Every time we called to know what was going on a different person will answer and every one with different excuses. So, for an initial estimate of $2.500 we ended up paying $3.800.00 for a load of 1.947 lbs, and receiving the worst service and nightmare ever!!.  After all the fight and struggle a different company CENTENNIAL MOVING SYSTEMS brought our stuff and the Driver Walter and his wife Judy were the ones who faced the trouble and delivered our stuff in a very kind and polite manner. So, if you are planning on moving hired CENTENNIAL MOVING SYSTEMS and stay awaayyy from the nightmare All Ways. .

Service cost: $3800

This was the WORST experience I have ever had with a company. Toni, in particular, was the biggest liar I have ever dealt with in any walk of life. They do NOT return phone calls, or emails. The quotes you are provided with are bogus. They used a third party company to deliver my furniture, when it finally arrived, and we had to pay that companies delivery fee's when they showed up. I had several damaged items, a broken vanity, broken desk, a ton of broken dishes, a cracked washing machine, disgustingly stained memory foam mattress pad, just to name of few of the items that were destroyed in this process. I did accept/purchase the insurance offered through the company and filed the claim, of course, they did NOT honor the insurance and have NOT paid for any of the damages.
   I spent 4 weeks sleeping on the floor, eating on disposable everything, and wearing the same two pairs of shoes while this company completely jerked me around with one lie after another.  DO NOT USE this company.

Service cost: $3500

No one will return my phone calls or answer the phone. If you ask to speak to someone in charge, they do not know who to put you through to. I have been living without my furniture and clothes for over a week. I see the reviews that people have not received their belongings for 6 weeks! They did not know the location of my belongings or what storage unit they were in in Dallas at one point; they said it had not been entered into the system! They also said they had no delivery address, but I had given it several times to Ben and to the movers when they picked up my shipment on paper. I do not understand how a company can be so unprofessional and inconsiderate! They picked up my belongings almost a month ago. I also see the reviews about massive damage..I just want my furniture and belongings!

Service cost: $1668

This company "bullied" my elderly, heart patient parents into increasing fees and ultimately paying an increased $2,700.  Then, we waited for date of delivery on Saturday.  We didn't realize that was the first date. Our bad.  The fine print says 0 to 7 days for wihing 500 miles.  Again our mistake.  Now it has been over 10 days and we may or may not get it in the next 4 days.  Someone left a message saying they were going to deliver Saturday.  We tried to call to just see if they were coming. No one would answer from my cell phone.  So I made my husband call.  They said they would talk to the dispatcher and call us back, but no one did twice.  When I finally got through three days later, they left a message at our home phone from where we moved so they would not have to communicate with us.  When I confronted the customer service representative Toni Hennessey about avoiding our calls, she said "Yes. What are you going to do about it." Twice she said that to me.  We just want out furniture in tact and delivered.  Is that too much to ask? I don't think so. .

Service cost: $6000

I booked this moving company to pick my stuff up in Texas at Fort Hood from my previous address and deliver to my new address in California, the company originally quoted me $930 and upon their arrival at my previous address where my husband met them for the pick up they told me that they were changing my quote amount to $1300 because I had a little more stuff then they anticipated. They then proceeded with the packing of the boxes from our previous move that were not salvageable and repacked them, they had arrived 30 minutes late after promising to be there between 7am and 9am (they showed up at 930am). When they were finished with everything and had our stuff loaded onto the truck they told my husband the estimate was going to be different because they had to use packing supplies, they ended up charging me almost $800 just for packing supplies and brought the quote up to $2320. They said the reasoning for the drastic change in quote was due to the packing supplies and extra room they had to use, they also said that if we cancelled we would have to pay them $500 for cancelling and an extra $800 for the packing supplies that they had used and that they needed 60% of the amount within 2 days of picking our stuff up to be stored at their warehouse. Once I called make the payment in that two day period they informed me that there was going to be an additional 4% processing fee for using a debit/credit card. I will not hire this company again.

Service cost: $2420

This company lied to me from the minute they picked up the phone. Long story short, the salesperson Kelly is very good at this, i'm sure she's rated Top Employee Scammer of the YEAR at this company!! When I called she's like if you don't process everything by 5:00 the rates will go up. That's their way to get you to sign fast so you don't read the very very fine print that I did'nt see until after everything blew up in my face. Which basically said if anything happens to your items (OH WE'LL)!! She also try to woe me by lying saying their company is the top rated company and alot of other lies including this is a good price; which was suppose to be $2300 but was about $3000 later (hidden fees) after they picked up my items from my home that I couldn't be at because they were late picking up my things and I couldn't miss my flight. Which I believe was the plan all alone, because they kept asking me what time is your flight after changing my pick-up time like 3 times. Anyways they ruined 90% of my items that's worth over $3000 some lost, broken and mildewed. At first I was very upset but after 6 months you kinda get over it. So I was feeling like okay as long as I get my bed mattress included(1 year old perfect condition) and my table set(only 3 months old) i'm okay. Eventhough they overcharged me ,ruined everything and lied to me i'm okay, just want this to be over. Then today 2/19/2015 they decided to offer me only $76 really. Theirs no way they can think this Is right no matter what their hidden word contract says, it's not ok, you did it pay for it. Either way your company still wins because your overpayed anyway. With everything being said either they replace my new well needed items or i'm going to do whatever it takes to make sure this company goes out of business because it's not fair to EVERYONE they screwed over and some things can't be replaced. You can't take money with you when you die so why risk your seat in heaven over temporary material things.

Service cost: $3000

One of the worst companies to deal with. I lost many of my electronic stuffs like speakers, keyboard etc when they moved my stuffs from Tennessee to Georgia . They asked me to claim through MovingClaims.Net and this company took around 3-4 months for processing my claim and finally sent the payment amount details to Allways moving. I have not recieved my payment cheque yet and still waiting for the response. Worst customer care service which connects to voice mail everytime.  .

Service cost: $1000

Please don't use this company services any more very worst and not safe for your goadsi Would like to expalin about my expreience.
Just took a estimation for a destination state A
But I informed them saying that my destination can be Any state I just needed service for storage for 2 months and will let you know the destination adress.
They agreed for strorage and collected some amount once I have destination address they are saying tht I have changed the destination adress so that I need to say additional 500$. I don't have option to I have to pay I ended up paying that amount. but my goads are damaged and not given the original bills to claim from my company. because of this service I admitted in medical care due to unfairer responses.

Service cost: $2090

DO NOT USE THIS COMPANY!! Horrible, rude and infuriating people that work for them. My brother contracted with them in Texas to bring my deceased mother's good quality bedroom furniture to me in Pennsylvania. In the contract, it clearly stated that they would call me ahead of time to schedule a delivery time. Instead, they supposedly attempted delivery without notice while I was at work (who knows if they even actually came out) and then held my furniture hostage until I agreed to pay an extra $400 IN CASH for a second delivery trip. And then on top of that, the furniture had deep dings and scratches in it that they of course claimed were present prior to the move. I attempted to report them to the Better Business Bureau, but had to let that go after they replied with a very detailed and obviously well-rehearsed rebuttal letter. Perhaps if they put that energy into doing their job right the first time, they wouldn't need the lawyers on staff!!

Service cost: $1300

I conducted lengthy reviews of moving companies before deciding, based upon online reviews, to select Allways-Moving for my son's move to college halfway across the country.  I purchased an expedited move-in date and had all items picked up 20 days before the move date in order to guarantee the arrival, which had to be between a 2 day window in Massachusetts. I have never, ever in my life been so exasperated and disappointed in a company as Allways-Moving.  Do not use this company!!  Although I purchased for $450 and was promised the 2-day move-in window, the move happened 10 days after the promised date, causing up to $10,000 in extra costs of hotel stays, re-arranged air travel, meals, etc. that the company has not reimbursed and has said they will not help with! I phoned the company almost daily to make sure this move was on-track as there were essential items necessary for my son's academic start to school and his move into a new apartment.  I was told time and time again by Customer Service that everything was on track and would be there on time within the 2 day window.  I called two days before the expected arrival time and was again reassured that everything would be on time.  You can imagine my surprise when I did not hear anything from the moving company on the first day of the window nor on the second.  I phoned on the morning of the 2nd day to see when the items would arrive and was told that all of my things were still in storage in Dallas.  I could hardly believe what I was hearing!  Only when I phoned time and again and threatened legal action did I get a call back saying that a driver had been found and my items would be on a truck for Massachusetts the next day.  I was told only my items would be transported and would be guaranteed a 4-5 day delivery time.  I rescheduled my return trip home as my son had started school and I was the only one to receive the delivery.  I then was put in contact with the very nice driver who was also exasperated as Allways Moving had him to stay in Texas an extended period of time to pick up multiple deliveries that had to first be delivered to Atlanta, Philadelphia, Brooklyn and Albany before coming to Boston! The driver then informed me that the earliest he could get to me would be an additional four days past the second expected date.  I then had to re-arrange my return air travel and extend my hotel stay again!  My delivery was finally to be made on a Thursday morning between 8 - 9 am.  I waited all day and into the evening trying to find out between the driver and Allways Moving what had happened.  Finally the driver told me that Allways was refusing to pay his boss, the trucking company, and he could not cross the line from New Jersey into Massachusetts without resolution.  The driver kindly delivered my items in Boston before going to Brooklyn and Albany but the delivery was made at 2:00 am on the Friday morning at my son's apartment building!  Allways offered to take the $450 expedited fee off of the final bill and to pay for the $300 transfer truck but not to pay for any additional expenses incurred by our family due to their internal problems. These two weeks of delay created great unexpected financial and emotional duress during a time which had been precisely planned to be a happy, uneventful start to my son's college career.    .

Service cost: $1200

So to be clear, the people at Allways  were polite and responsive. The problem was that they sub-contracted to a company called Uber-movers and they were a catastrophe. But, ultimately, I have to blame Allways because they are responsible for the partners they chose. The problems began with the pick-up date. We were called and told they would come on a Tuesday between 9-11am.  Thus we arranged our schedules and promptly at around 9:30 we got a phone call telling us that they were not going to come until the next day.  There was no real explanation and there was no apology for the inconvenience. When the movers finally showed up the next day, they came with a requirement for a different payment amount than agreed to on our contract and refused to proceed with the move.  We were eventually able to clarify after signficant back and forth with Allways and Uber.  We were, of course in the right since we had a contract. The movers did an adequate job picking the stuff up but they brought a truck that was too small for the esimated load (which they had made) so needed to make the 90 minute drive to unload and then come back. Having already delayed our plans for a day, we needed to leave and so I had to ask my father to accompany the final part of the move.  Thus, he had to wait until nearly midnight to finish the whole process. Due to the lack of trust based on being given the wrong date and the wrong cost, I insisted to the woman (Manisha) at Uber that the drivers take a picture (knowing they had photo-capable phones) of the final load to ensure that we were charged properly.   She was unhelpful and ludicrously claimed that I was insulting her.  After further insistence she eventually talked to her manager and agreed to my request.  This was uneeded stress to say the least.  We were then given a 14 day window by Uber although we were had a 10 day delivery window in our contract.   Once again, these two companies were not communicating.  In order to move into our new house we needed a parking permit for the truck and required 2-3 days advance notice to ensure this was possible.  Although we requested this several times we were not given it and had to scramble to ask neighbors to move their cars to make room. Once again, a serious lack of professionalism that made me think these guys had never moved a house before. The crew that did the move in did not cause any serious damage, but were in such a hurry that they placed a large number of clearly marked boxes upside down and balanced several items on others in a manner that, when shifted in the process of unpacking caused signficant breakage.  There were several damaged items including the glass in a cabinet, and to some of our plates and glasses. The worst broken item was our slate quoit board which I had just purchased.  They also seem to have taken our hammer and our monkey wrench although this may have been inadvertant.  Was there a major catastrophe?  No.  Could a mild amount more of professionalism have changed this process from one that I consider a real pain to one that I feel was generally worth the money - absolutely.   The shame here is that the problems seem extremely solvable with a little better training, communication and managment.  I find it hard to blame the lower level people here. I think it is a testament to a lacking on the part of the senior management that leads me to recommend you find someone other than Allways.  If I ever move again, I certainly will not be giving them my business.

Service cost: $8000

We checked reviews and after a lot of research, thought we could trust Allways moving and storage.  Boy was I wrong.  The experience has been a nightmare (overcharged $1000, moving came late, 6-7 calls and emails are going unanswered).  I emailed them with a list of all my items, they sent me a guaranteed quote $2400 for a move cross country, in a guaranteed 5 days.  On the day of the move, they show up and based on a quick look, they say it's now going to be, $3400.  We had a few extra boxes, but nothing that would necessitate a 42% increase in price!   When we were negotiating, I told them to give me their best quote since I was collecting competing quotes.  We really feel taken advantage of, a classic bait and switch.  They gave us a quote to win the business (which was actually inline with other quotes) and then jacked up the price when we were at their mercy. They claim we had a couch that was not on the original list, but it clearly was in my email.  Their classifications make it very difficult to see if what they put down matches my original list.  (i.e. my single seat couch gets classifed as overstuffed chair).  After threatening to cancel, they reduced the quote by $200 and said that when it got to the warehouse, they would work w/ me to see if they could bring down the price.  After the pick up, i've called and emailed many times and they have yet to call me back to negotiate further.  They called my dad (who doesn't speak english well) to tell him it should arrive today, 4 days late.  Soo far it's been a horrible experience as nothing that was supposed to be guaranteed has been.  Definitely would not recommend them or use them again.

Service cost: $3400

Decided to go with this company because they had great rating online.  But it was a mistake.  Long story short: 1. Quoted $1500, asked $2120.83 when they showed up.  Actually I had less items than those in the quote because I sold a lot before picking up.  I did have like 3~4 more medium boxes but they were only willing to ADD more boxes to existing quote, while refused to remove those items that were not there anymore.  They caculate price by cubic ft and the 3~4 more boxes use LESS space than those items in quote.  Anyway they did ask for MORE when loaded items use LESS space.  I think unless you can make a 100% accurate inventory list (which is impossible for most people), you will get the quoted price.  2. Planed to move on 07/02 or 07/03 (they asked for a 2-day window).  On 06/29, they called me, asking to move on 06/30.  What the XXX?  I hadn't finished packing everything, and they wanted to do it the next day.  Reason was that the original contractor couldn't make it so they switched to another one.  I told them that I'm upset as I cannot make it either.  They keep saying that 07/02~07/03 were not possible anyway, finally I ended up with 07/01 - I had to change my plan.  3. Before making deposit, they told me that the estimated delivery time is ACCURATE.  They kept saying that they are not like other companies - what delivery day I see on the quote will be the ACCURATE day.  I trusted them, but it was totally lie.  After I made deposit, they started to say that the delivery time is just an estimate as shown on quote.  Yes I did see that, and I understand - but why did YOU told me that you were NOT like other companies and the estimate on your quote is the ACCURATE day?  4. When they delivered my stuff, one desk was damaged, one lamp table was damaged, and one computer screen is missing.  It was not easy to check everything at that time because I was at work and only my wife & two little kids were at home, so my wife signed the delivery paperwork without discovering one damage and the lost computer screen (PS3 3D bundle w/ 3D glasses, $500 value).  I don't know what happened to the computer screen, maybe somebody is playing games on it and having fun now.  5. I'd like to say that the rep (Talya) was nice and helpful.  She did her best to help with my move and I really appreciate that.  I understand that those moving companies are like brokers and they cannot always control everything.  I'm not quite satisfied with the service I got, and I'm really upset about the lies, damages & loss.

Service cost: $2121