Allways Moving and Storage

They would tell me a rough date when they were arriving. A few days before the earliest date I called to get a more precise date instead of the 4-5 day window. They had no idea. I called the day before the earliest date, they said the day after they would be there. I called that same day and they avoided my call. I called the next day, avoided. I called a couple times every day for 5 days until they finally got back to me.
Then they were 7 days later than the latest date they gave to deliver my things. Avoiding my phone calls again.
And of course they manage to damage a handful of things, some irreplaceable or unfixable and costing a couple thousand in damages altogether. Got reimbursed less than a quarter of what it will cost to replace or repair what was damaged.

Their business cares nothing about you, your time or your belongings. Repeat customers is not a clientèle that they make their money from, so it doesn't matter what you think, its likely you won't need a service like that again. So who cares how they treat you, right?

Move size: 2 Bedroom Home Service cost: $2000

The sales person (Carine) on the line quoted me pick up and delivery dates and a total amount.  We set up the dates 10 days out so she assured me there would be no problem with either date.  Based on her assurances we got rid of some furniture and applicances with the expectation we would have the replacements on the delivery dates communicated.  Unfortunately they called to reschedule pick up 3 different times and finally arrived to pick up at 8 pm on a Friday night vs. the origianl committed time of Thursday during the day.  Their pick up took 3 hours, so they did not leave the house until Friday at 11 pm.  At that time they demanded a tip and also said that the final payout on delivery was now $290 more than the original price b/c of all the packing materials they had to use.  At no time during any of my conversations with Carine did she say they might decide to use packing materials that would increase the price.  In fact in all of our discussions she said packing materials were included.  The items being moved were big soft pieces of furniture (i.e. couches, chairs, etc.), not dishes or anything that would particularly warrant alot of taping and packing paper.  When I went through the 4 page contract it did state that they had up to 7 days to deliver once they picked up your shipment and any delivery schedule was not a guarantee.  In addition the contract contained a clause that the use of packing materials was at the discretion of the drivers.  My biggest complaint is that the sales person could have been upfront in communicating that the schedule could slip and that also there might be incremental packaging material charges based on the drivers discretion.  At no time were either of those things communicated verbally in my 6 calls with the sales person.  Net, my bad, I need to read the fine print much closer before committing to anything but buyer beware, the sales people are not honest.   .

Service cost: $1160

Allways Moving & Storage in Houston, TX was amazing. Before I called them, I had a moving broker triple my move estimate on moving day for an out-of-state move. I called Allways and they were able to schedule my move for the very next day. The salesperson, Mike, gave a firm bid and the company stuck with it. My furniture and household goods were delivered safe and sound to Illinois before the end of the week. I highly recommend Allways Moving if you need a reliable and honest moving company for your relocation.

Service cost: $2100

 
Allways Movers do not tell the truth, do not return phone calls, don’t communicate, make promises they don’t intend to keep,  break/destroy many if your items, lose your boxes and possession, raise their price when they get there, then tell you, you can pay or get someone else….just want you want to her when you have made arrangements and did all your planning depending on their service. !! I would never recommend this company. I rate them an “F”. You can call all you want but they do not care, nor does their 3rd Party Claim Service “MovingClaims.net” The cost of my move was over $3K and the estimated damage was over $3k. However, on my first attempt to file the claim, they offered me $71.00. That’s an insult. I am now filing an appeal.
 
The problems started with the packing of my items with Allways Moving and Storage on 1/2014. First complaint was the cost increasing from the original estimated, due to the salesman not telling me that you needed to provide a lot of extra tape and packing materials, that the movers may require (I had 2 rolls but they required over 12 rolls, telling me they had to wrap everything in tape), then charging me over $100 more. It took them more than 8 hours to load a 2 bedroom/2 bathroom (1000sq ft) trailer and the only things they need to help pack was bed, couch, and some large furniture items. Everything else was packed in boxes ready to go. They were moving everything to their storage facility in Dallas and then moving my stuff to Arizona when I was able to secure a storage facility as I had not purchased a new home at that time.
 
I rented a U-Haul Trailer to move my clothes and things I would need plus all my glass mirrors & glass table tops and some electronics. Boy I am grateful I did.
 
February 16, 2014, the nightmare began…. when they started to unload my possessions. I was devastated by the damage. Even the people hired to unload (by truck driver), were shocked at the condition of my possessions. I have antiques with solid oak legs (most everything I’ve had for 20-30 years and are not replaceable), they were broken completely off. I had plastic storage containers that were crushed, I got one back all taped together to keep if from falling apart. I had chunks missing out of furniture, they lost my antique dresser, gorilla ladder, antique bookcase and several boxes. When you had that many boxes you don’t have a clue what was in them until you start looking for something and you can’t find it. Then they never communicated to me that not all my things were on the delivery truck. Per the driver they tried to fit everything on the truck (‘m pretty sure that was why there was so much damage) but it wouldn’t fit. I had to call them & call them to get the balance of my things which the delivery came about 3 weeks later. Not only that you have to have cash to pay the driver. I had to take off work to get repair estimates, they required you have weighs on everything (how do you weigh something they lost), however, they don’t weigh things before loading.  Their claims company will only accept things by mail, but, they only communicate with you via email.  I got an email with this note:  We will not process and/or accept any supporting docs sent to us via email, fax or on a cd. This is the most absurd thing I have ever heard. I was the customer but they treated me like I was the enemy and all I was doing was trying to get my possessions back in the shape they were when I entrusted Allways Moving & Storage with my things. I trusted this company………..
 
They lack basic customer service. They just don’t care once they have your money, because you can’t get your things until you pay them in full.  I don’t know how they stay in business. I couldn’t work for a company that has such morals. This is not just damaging and losing possessions, it damages lives, most people don’t have the money to just go out and replace it, that’s why they move it…..disrespect!!
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Service cost: $3355

Truck came late Took 5 hrs longer that origianlly told us. Didn't receive any paperwork when driver's left our house. Had to call multiple times to finally get copy of our bill emailed. Never recieved a bill of lading. When droping off our belongings, the truck was  5 days late. Boxes labled "Fragile" were smashed and wet. Some items were broken or damaged. Left our bed frame and large mirror on the truck. Called repeadatly and was told every time that we would get the items baqck hoever we never did. Office peole were very rude.  .

Service cost: $29

One word - AMAZING!! I typically wrangle my dad and/or my brother to help me move (and I move quite a bit), but let me tell you it is totally worth the money to hire Allways Moving & Storage. Communication was excellent during my entire experience, and my move from Pasadena, TX to Indiana took under a week. They were super fast, but also quite careful with my belongings. The movers and everyone else I spoke to at Allways were very nice and helpful. I would absolutely, 100% recommend Allways Moving & Storage. Thanks for making this my best move ever!

Service cost: $1086

The moving experience would of been okay if I had received all my boxes. They lost a wardrobe box with all winter coats , fur vests, etc in it.  This had everything I need for winter and they cannot seem to locate the box. I had written our name on it. The guys that moved us were great at both locations. The girl who did the estimate was friendly too. But I cannot seem to find any help with my lost possessions. I am hoping someone will see this and know where I can find my wardrobe box. I did have to pay extra to have my items delivered on a specific date but we only had certain days that worked with our schedule So that was okay.  .

Service cost: $14000

I will be pressing charges on this company. I have been waiting a month now for my stuff. I moved from IL to TX and I'm only 23 years old in the military unable to report for duty because they have all my gear and I cannot report for work either because I have nothing but shorts and tshirts. I am suing the [EDIT] out of this company. They will go down for what they have done. They don't even have a real address! Will not give me any contact or phone calls back with information about my things. I believe my stuff is stolen.

Service cost: $2000

Jake, the person who picked  up our stuff in Wilmington, NC was late..but we wern't too upset, because we were not quite ready.  But, of course, after they loaded things up, it was another $600.00.  After arriving in Texas and telling them we were ready for delivery, we were unable to get any firm answer from anyone.  I believe the main issue with this company is communication.  The customer care people in Miami don't know what the company people are doing in TX.  We got the run around from everyone, including the dispatchers.  Very, very frustrating.  They also charged more than they said, were late showing up and unless we had hunted down the company in Dallas, I am positive our furnitures would not have been delivered for another several weeks.  In case anyone in the Dallas area wants to know, their new address is 5151 Norwood Rd., Suite 200, Dallas, TX 75247.  They are still advertising the Regal Row address.  Once we found the warehouse on Norwood Rd., Nick, the man in charge there was very friendly and delivered our things as he said which was the next day.  We happened to see our boxes right as we walked ito the warehouse. He had no clue what customer care in Miami was telling us or what we were promised.   The guys who delivered were very polite and helped wherever we asked..but I am sure this would not have happened if we had not visited them personally.  Good luck to those that are having trouble!  This has the potential of being a nightmare..we just happened to be lucky to have found the warehouse.

Service cost: $2400

Stay Awaaayyy from this company. They were delayed to pick up our stuff for two days. The distpacher -Mike- called the day before to the move to give us the new date with out considering we had taken days off from work and booked the building's elevator a month a head to have everything ready the day of the moving. On the day of the moving we went with the driver to the weight scale station and he gave us a bill for $2031.96. They promised to bring our stuff in Alberta by December 27, 2013. We finally received our stuff by January 6, 2014 and they said they had to re-scaled the truck because the scale was not working that day and they increased the bill to $3, 161.14. On top of it we ended up paying a shuttle of $409.00. Not to mention the sales representative Steve Pothier was full of excuses and after he had offered us a refund of his comission which was $300 (we paid it as a deposit to hire the company) then he changed his mind and said that we shouldn't be asking for a re-fund (He has memory problems. He forgot he was the one who texted us and offered a refund of $200 because they had let us down). We were told that our stuff had been transfer from the original truck to a storage and then it was loaded to another truck because the first driver was planning to be home by Christmas. Then the second driver had to wait to load other movings to make the trip worthy. Every time we called to know what was going on a different person will answer and every one with different excuses. So, for an initial estimate of $2.500 we ended up paying $3.800.00 for a load of 1.947 lbs, and receiving the worst service and nightmare ever!!.  After all the fight and struggle a different company CENTENNIAL MOVING SYSTEMS brought our stuff and the Driver Walter and his wife Judy were the ones who faced the trouble and delivered our stuff in a very kind and polite manner. So, if you are planning on moving hired CENTENNIAL MOVING SYSTEMS and stay awaayyy from the nightmare All Ways. .

Service cost: $3800